Privacy Policy

Kaiwill Industrial Co., Ltd. (“the Company,” “we,” or “us”) respects and is committed to protecting your personal data. This Privacy Policy explains how we collect, process, and use the personal data you provide on this website, in accordance with the Personal Data Protection Act of Taiwan (R.O.C.) and other applicable laws. By using this website or providing your personal data to us, you acknowledge that you have read and agree to this Policy.

Scope

This Privacy Policy applies to the collection and use of personal data when you browse this website, submit an inquiry or contact form, subscribe to updates, or otherwise interact with the Company. It does not apply to third-party websites, nor to personnel not engaged or managed by the Company. When you follow a link to another website, please refer to that website’s own privacy policy.

Categories of Personal Data We Collect

We may collect your personal data in the following circumstances:

• Identification and contact data: name, company name, telephone, fax, email, and mailing address that you voluntarily provide through an inquiry or contact form.
• Inquiry content: descriptions and requirements you provide regarding products, machine selection, quotations, or after-sales service.
• Website usage records: connection information automatically logged by our servers for maintenance and security purposes, such as IP address, browser type, access time, and pages viewed.

We do not deliberately collect personal data beyond what is necessary to provide our services, nor do we request sensitive personal data from you.

Purposes and Methods of Use

We collect, process, and use your personal data for the following specific purposes:

• Responding to your inquiries, consultations, and after-sales service requests.
• Providing product information, quotations, transactions, and customer relationship management.
• Operating, securing, and improving the quality of this website and our services.
• Performing processing required by applicable laws.

Your personal data will be used only within the scope necessary for the purposes above. We will not use it for purposes unrelated to collection, nor provide it to unrelated third parties without your consent, except as required by law or competent authorities.

Period, Region, Recipients, and Methods of Use

• Period: We retain your personal data for the duration of the specific purpose of collection or for the retention period required by applicable laws. Once the period expires or the purpose no longer exists, we will delete the data or cease processing or using it in accordance with the law.
• Region: Your personal data is, in principle, processed and used within the territory of Taiwan (R.O.C.). Where cross-border transfer is involved due to business or system service needs, we will act in accordance with applicable laws.
• Recipients: the Company, authorized personnel within the Company, and contractors engaged by the Company where necessary to provide services.
• Methods: collection, processing, and use by automated or non-automated means within the scope of the specific purposes described above.

Your Rights

Under the Personal Data Protection Act of Taiwan (R.O.C.), with respect to the personal data we hold about you, you may exercise the following rights:

• Inquire about or request to review your data.
• Request a copy of your data.
• Request supplementation or correction.
• Request that we cease collecting, processing, or using your data.
• Request deletion.

To exercise these rights, please contact us using the details at the bottom of this page. Upon receiving your request, we will respond within the statutory period prescribed by the Personal Data Protection Act. To verify your identity, we may ask you to provide the necessary identifying information. You are free to choose whether to provide personal data; however, if you decline to provide data necessary for a service, we may be unable to provide the corresponding service.

Data Security

We adopt reasonable technical and organizational measures to protect your personal data against unauthorized access, alteration, damage, or disclosure. However, transmission over the internet cannot be guaranteed to be absolutely secure. In the event of a personal data breach, we will take the necessary measures and notify affected individuals as required by law.

Protection of Minors

If you are under eighteen years of age, you should use this website and provide personal data only with the consent of your legal representative or guardian.

Use of Cookies

This website uses cookies and similar technologies to keep the website functioning and to improve your experience. For details on cookies, please refer to our Cookie Policy.

Amendments to This Policy

We reserve the right to amend this Privacy Policy at any time. Amended versions will be posted on this website. We recommend that you review this page periodically to stay informed of our current data protection practices.

Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

• Kaiwill Industrial Co., Ltd.
• Address: 3F., No.126, Sec. 2, Zhongyang Rd., Tucheng Dist., New Taipei City 236, Taiwan
• Tel: 02-22607800
• Email: kai02@kaiwill.com.tw